By Gregory Cheng, RPT
The process of a thorough inspection of a piano should not be taken lightly. A detailed inspection is necessary for quality service, and from your notes and pictures, you should be able to know the piano fairly intimately from a serviceability standpoint and be able to make recommendations for an insurance claim, for a sale, or for further service. It is critical to inspect the piano thoroughly. Failure to do so can lead to misrepresentation of the piano and failure to meet expectations of a professional service.
This article references inspections of privately-owned pianos. Inspecting pianos in dealerships or other stores is a very different process. Keep an eye out for the next article in this series: Working With Dealerships.
Torque Wrench (Schaff, product #6010)
Pin size gauges (Schaff, product #44)
Downbearing gauge (Schaff, product #106)
Camera / Phone
Notepad with inspection form
A downloadable template for this procedure is provided here:
Photograph everything as you move through the inspection process. The first photo should be of the serial number. This will keep your photos organized on your device.
Start with the exterior of the piano, photo the piano open and completely closed. Notate (and photograph) the following:
The wood finish: walnut, mahogany, ebony, etc.
Sheen: High Gloss, Satin Luster, Satin, etc.
Finish: Lacquer, polyester, polyurethane
Photo damaged finish or veneer.
Photo the finish and notate if good or damaged (eg alligatored, chips, gouges, etc).
Faded or sun-damaged areas (on a grand closing the small lid on a wood finish piano will show faded and the non-faded area pretty easily).
Photo the legs, lyre, fallboard, keyslip, and cheekblocks, and inspect for damages.
Note the style of the legs:
Photo the trap work and note the functionality of the pedals and condition of the felts and leathers.
Photo the hinges and pedals, notate material (brass or nickel), and wear and tear.
Photo the keys and notate chips, cracks, and material (ivory vs plastic):
Look closely at the sharps, in older pianos, the side wear can be hidden under the white keys.
A note about ivory key pianos: There are still some people who are under the impression that ivory is a desirable feature on a piano. You should practice careful wording in your evaluation to fully educate customers about what it means to have ivory keytops. Pianos with ivory keys are too old to be of any value, which often comes with a host of serviceability issues:
Since 2016, the selling, trading, or transporting of anything with ivory is a legal obstacle that varies state-to-state in the U.S.
For the most part, ivory keys ceased to be placed on pianos since 1950s (with rare exception to Steinway Bs and Ds from 1987 - 1993)
Without exception, modern manufacturers use synthetic ivory or plastic.
You should know that if it is ever you versus the state regarding ivory trade, you will be seen as a monster elephant poacher. Play it safe and educate as best you can.
Inspect the belly work of the piano:
Photo the strings and tuning pins, notate rust, discoloration, broken strings etc.
Record the pitch of A4.
Use the Tuning Pin Size Gauge and note the size of the tuning pins.
Test the tuning pin torque on all Cs, and a few notes in the bass tenor break, alternate left, middle, and right strings:
Clean the unison if necessary. Accurate pitch is not necessary, you just need a clean unison. Mute the string to tune only 2 of the 3 string unison.
With the torque wrench, moving counter-clockwise only (lowering the pitch), watch the needle on the wrench.
While still applying force stop moving the pin when the needle stops on the wrench. This is your torque reading. With practice, you will get the feel of floating the wrench between moving the tuning pin and keeping the needle stopped. [See recommended tuning pin specs]
Inspect the agraffes, noting if any are broken.
Photo and inspect the treble and bass bridge for cracks or fissures along the bridge pins.
Use the downbearing gauge to determine if there is downbearing:
Place the three-pronged gauge on the middle string over the bridge pins. The middle prong should rest on the bridge, while the outer prongs should rock back and forth on the speaking and non-speaking sides.
If there is no downbearing, the gauge will not rock.
Photo the soundboard and notate any cracks.
Photo the plate and inspect for cracks and finish issues.
From underneath the piano:
Inspect the ribs:
Run the edge of the business card along each side of each rib. If there is a separation the business card will “fall” between the rib and soundboard.
Photo and note any separations.
Avoid using metal feeler gauges. While they may be accurate in machine work, they are thin leaves of metal, like a knife or razor blade. They may cut the rib and create a separation if not careful.
Inspect any cracks in the soundboard:
Use a business card to photo the crack from above and below.
Inspect for rib separation at any crack in the soundboard. Note: Compression ridges are not cracks.
Inspect the inner rim to soundboard glue joint using the same business card method.
Inspect any other glue joint under the soundboard, e.g. bass cut off.
Determine if there is crown in the soundboard:
Find the longest rib in the piano.
Using the plumb line, tape the ends closest to the rim on each end of the rim, pulling the line taut.
Using a flashlight to determine if there is space in the middle of the soundboard and plumb line. If there is space, there is crown. No space, no crown.
Inspect the pedals for looseness or side play.
Inside the piano:
Determine the quality of the regulation.
Record the current regulation measurements: hammer blow, let off, drop, key dip, key height, aftertouch, etc.
Check the function of th